Chronic Conditions

Your entire Sutter Sync Care Team includes you, a pharmacist and care coordinators. Sutter Sync is not a replacement for your doctor — it’s extra support that works alongside your regular providers. Your part matters most — the more you do, the more personalized care you’ll get.

There’s no set end date — you can be part of Sutter Sync for as long as you’d like.

All your information is in My Health Online. Check out the Navigating My Health Online section to help you find what you’re looking for. 

You can reach your Sutter Sync Care Team at 855-320-5200. They’re available Monday – Friday, 7:00 am – 7:00 pm PT. After hours, please leave a message and they’ll return your call within 2 business days.

Your primary care physician and specialists know how Sutter Sync Pharmacists support you and that the pharmacist can adjust your medications. Since everything is in My Health Online, your providers can stay connected and see the updates.

Making healthy lifestyle choices can improve your numbers. Your Sutter Sync Care Team, along with our Health Guides in My Health Online, offer tips on how to make safe changes. 

Yes. Medicine is what helps your numbers. Don't stop or change your medicine without consulting with your Sutter Sync Pharmacist and Care Team first.

We use labs to check lipid levels (cholesterol). These labs must be current to make sure your care plan and any medicine you may be taking is best for you.

Sometimes blood pressure is higher at the clinic than at home. This is called “white coat effect.” It happens because being at the doctor’s office can make us feel nervous. If readings seem off, give us a call so we can make sure you’re wearing the cuff correctly.

No. You need to use the Sutter Sync Smart Monitor because it sends your readings straight to your medical chart in My Health Online. This way, your Sutter Sync Pharmacist, care team and doctor can see them, track changes and give you personalized support. 

Most people take the reading on their left arm, but either arm works. What matters most is the placement on the arm. Place the cuff about an inch above your elbow crease. Make sure it’s snug, not tight — you should be able to slip one finger between the cuff and your skin.

You can reach your Sutter Sync Care Team at 855-320-5200. They’re available Monday – Friday, 7:00 am – 7:00 pm PT. After hours, please leave a message and they’ll return your call within 2 business days.

Cholesterol medicine helps keep your heart healthy. You need to stay on it long-term because stopping can let your cholesterol rise again, which can increase your risk of heart problems. 

1. Sign in to Sutter’s My Health Online app
2. Go to the menu in the top left corner of the Home screen (a square with 3 lines)
3. Scroll down to the My Record section and tap To Do
4. Tap the arrows on either side of Today’s Tasks to see Future or Past tasks

1. Sign in to Sutter’s My Health Online app
2. Go to the menu in the top left corner of the Home screen (a square with 3 lines)
3. Scroll down to My Record and tap Track My Health

1. Sign in to Sutter’s My Health Online app
2. Go to the menu in the top left corner of the Home screen (a square with 3 lines)
3. Scroll down to My Record and tap Health Summary
4. Scroll down to view your medications list