Monitor Support

You can reach your Sutter Sync Care Team at 855-320-5200. They’re available Monday – Friday, 7:00 am – 7:00 pm PT. After hours, please leave a message and they’ll return your call within 2 business days.

You can reach your Sutter Sync Care Team at 855-320-5200. They’re available Monday – Friday, 7:00 am – 7:00 pm PT. After hours, please leave a message and they’ll return your call within 2 business days.

First, make sure the batteries are properly installed in the monitor. You’ll also find an error code and troubleshooting list in your manual. 

You can reach your Sutter Sync Care Team at 855-320-5200. They’re available Monday – Friday, 7:00 am – 7:00 pm PT. After hours, please leave a message and they’ll return your call within 2 business days.

Download the blood pressure monitor manual (PDF)  

Download the scale manual (PDF)

They’re accurate! Still, you can bring it to your next doctor's visit for a quick side-by-side check. It may help you feel more confident.

You can still use it, but readings won’t be sent to your health chart in My Health Online. 

No, don’t share your monitor or scale. If readings get mixed up, it could affect your care plan. For your blood pressure monitor, make sure it’s set to profile one and continue using that profile. 

Check the following:

• Make sure the correct profile is selected on your monitor
• Ensure Bluetooth is turned on your phone
• Keep your phone nearby while taking readings
• Check that your monitor has working batteries
• Confirm your monitor is properly paired with the My Health Online app

If those don't work, you can reach your Sutter Sync Care Team at 855-320-5200.

Get your phone ready

1. Make sure Bluetooth is turned on in your phone’s settings
2. Make sure you have the newest version of Sutter’s My Health Online mobile app downloaded (your monitor only pairs with the app)
3. Sign in to Sutter Health’s My Health Online app
4. Tap the menu in the top left corner (it looks like a square with 3 lines)
5. Scroll to find My Record and tap Track My Health
6. Tap Link Device

Pair your monitor to your phone

1. Grab your monitor
2. Insert the batteries (be sure to take the plastic protector off the batteries)
3. In the app, tap Bluetooth Device
4. Tap OK or Agree
5. Tap SutterSync BP, then tap Continue
6. Tap Connect
7. Check if the codes match and tap Pair
8. Press the START/STOP button on the monitor — pairing is confirmed when the Bluetooth symbol stops flashing

If the connection was successful, you’ll see the monitor under Connected Accounts.

Download how to pair your monitor with My Health Online (PDF)

Watch how to pair your monitor with My Health Online

Remember these tips to make sure your readings are accurate: 

Do:

• Always keep your monitor set to user one, otherwise we won’t get the readings
• Use the restroom before taking your reading, if you need to

Don't:

• Don’t share your monitor — we want to make sure the readings are always yours
• Don’t have coffee, nicotine or do high-energy activities 30 minutes before taking your readings 

Here’s how to take a reading:

1. Rest quietly for at least 5 min before taking a reading
2. Sit in a chair with your feet flat on the floor
3. Remove any jewelry from the arm where you’ll put the cuff
4. Keep your arm at heart level, supported on a table or armrest
5. With your palm up, wrap the cuff about an inch above your elbow
6. Place the cuff on bare skin, not over clothing, about 1 in above your elbow
7. Make sure the cuff is snug, not tight — you should be able to slip one finger between the cuff and your skin
8. Make sure the monitor is off and press the START STOP button. You’ll see the Bluetooth symbol flash when the reading starts
9. Don’t talk or move while the monitor is working 

Your blood pressure has two numbers. The top number (systolic) shows the pressure when your heart beats. The bottom number (diastolic) shows the pressure when your heart rests. Everyone is different. Your doctor or Sutter Sync Pharmacist and Care Team can explain what your numbers mean for your health. 

Change the batteries in your blood pressure monitor when the low-battery symbol appears or about once a year. Always use the type of batteries the monitor recommends. 

You’ll know the batteries are low when the low-battery symbol shows on your monitor or the display doesn’t light up or is dim. At that point, it’s time to replace them. 

The monitor has two profiles so more than one person can use it. Each profile keeps readings separate. However, we don’t recommend sharing your Sutter Sync monitor at all. Stick to one user and profile one. If it’s set to the wrong profile, then your readings won’t sync with My Health Online.

You can mute it by pressing the settings button and using the left or right buttons to adjust the volume. For more details, see the blood pressure monitor manual (PDF). 

If you pair the monitor with your My Health Online app, it should match your phone’s time. To set the time manually...

1. Press the settings button until the time flashes in bottom left corner
2. Use the left or right buttons to set the hour
3. Press settings
4. Use the left or right buttons to set the minutes

For more details, see the blood pressure monitor manual (PDF). 

You can change the volume by pressing the settings button and using the left or right buttons to increase or decrease the volume. For more details, see the blood pressure monitor manual (PDF). 

Get your phone ready

1. Make sure Bluetooth is turned on in your phone’s settings
2. Make sure you have the newest version of Sutter’s My Health Online mobile app downloaded (your scale only pairs with the app)
3. Sign in to Sutter Health’s My Health Online app
4. Tap the menu in the top left corner
5. Scroll to find My Record and tap Track My Health
6. Tap Link Device

Pair your scale to your phone

1. Grab your scale
2. Pull out the tab on the back of the scale (you’ll have 30 seconds to pair)
3. In the app, tap Bluetooth Device
4. Tap OK or Agree
5. Tap SutterSync Scale, then tap Continue
6. Tap Connect
7. Check if the codes match and tap Pair
8. Press the button on the back of the scale — pairing is confirmed when the Bluetooth symbol stops flashing

If the connection was successful, you’ll see the scale under Connected Accounts.

Download how to pair your scale with My Health Online (PDF)

Watch how to pair your scale with My Health Online

Here are some tips:

Do:

• Use the scale on a hard, flat floor
• Stand on the scale with your feet flat
• Keep still while you stand on the scale
   

Don’t:

• Don’t use the scale after a shower or while your feet are wet
• Don’t use the scale on a carpet or rug
• Don’t share your scale, it’s just for you. Since readings go directly to My Health Online, we don’t want to confuse someone else’s readings for yours

1. Step on to the scale. It’ll turn on by itself. You don’t need to press a button to turn it on or off. Make sure you’re barefoot
2. The weight will flash twice — then it’ll stop flashing and stay in place
3. The scale sends your reading to My Health Online. It will turn off automatically when it’s done — about 15 seconds

1. Sign in to your My Health Online account
2. Tap the menu in the top left corner
3. Scroll to find My Record and tap Track My Health
4. Tap Pregnancy Home Monitoring
5. Tap View All Readings and Edit