Monitor support
If you lose your monitor, give the Sutter Sync team a call at 855-320-5200. They’re available Monday – Friday, 7:00 A.M. – 7:00 P.M. PT. If it’s after hours, leave a message and they’ll return your call within 2 business days.
To reorder a monitor, contact the Sutter Sync team at 855-320-5200. They’re available Monday – Friday, 7:00 A.M. – 7:00 P.M. PT. After hours, please leave a message and they’ll return your call within 2 business days.
Here are some things to check:
- Make sure the batteries in your monitor are working
- Double-check that the correct profile is selected on the blood pressure monitor (profile 1)
- Confirm your monitor is properly paired with the My Health Online app
- Make sure you’re signed in to My Health Online and that the app is open when you take a reading
- Keep your phone nearby while taking readings
If these steps don’t fix the issue, contact the Sutter Sync team at 855-320-5200.
First, make sure the batteries are properly installed in the monitor. You can also find an error code and troubleshooting list in your manual. You can reach your Sutter Sync Care Team at 855-320-5200. They’re available Monday – Friday, 7:00 A.M. – 7:00 P.M. PT. If it’s after hours, please leave a message and they’ll return your call within 2 business days.
Sutter Sync monitors have been tested for accuracy. If you’d like extra reassurance, you can bring it to your next doctor’s visit for a side-by-side check.
Sutter Sync monitors are yours to keep. They’ll continue to work, but they won’t send readings to your health chart in My Health Online after you leave the program.
If you received a Bodyport Cardiac Scale, it will need to be returned if you stop the program.
No. Sutter Sync monitors and scales are connected to your health chart and should only be used by you. If someone else uses your device, their readings could be added to your record and affect your care.
If you have a blood pressure monitor, make sure it's set to Profile 1 and use that profile for all readings.
Get your phone ready
- Open your phone's settings and make sure Bluetooth is turned on
- Make sure you have the latest version of the My Health Online app. Open the App Store, search for My Health Online, then tap Install, Update, or Open.
- Open the app and sign in
- Tap the menu icon in the top left corner (three stacked lines)
- Scroll down to My Record and tap Track My Health
- Tap Link Device
- Tap Bluetooth Device
- Tap Continue
- If prompted, tap Allow or Agree to enable Bluetooth connection
Pair your monitor to your phone
- Grab your monitor and pull out the battery tab. The monitor will automatically go into pairing mode for 3 minutes. If you run out of time, tap the Start/Stop button to turn it off, then hold the Settings button to reset pairing mode.
- In the app, tap SutterSync BP, then tap Continue
- Tap Connect
- A code will appear on both your phone and your monitor. If they match, tap Pair on your phone, then immediately press the START/STOP button on the monitor.
- In the app, tap Finish at the bottom of the screen
- The monitor will ask you to set the volume. Use the arrows to pick a level, then tap the Settings (3) button to confirm your selection.
Once connected, your monitor will appear under Connected apps and devices on the Health Connections screen.
Step-by-step video:
How to pair your blood pressure monitor to MHO (iOS)
Learn how to connect your blood pressure monitor to the MHO app on your iPhone or tablet.
app, all of the readings you take at home will be automatically sent to your chart.
So let's get started.
Here's what you need: your blood pressure monitor, the four AA batteries provided, and
your smartphone. In this video, we'll be using an iPhone.
If you use an Android, the steps are the same, but your screens may look slightly different.
First, turn on your phone's Bluetooth.
Then, to make sure you're using the latest version of the My Health Online app, open your
phone's app store and search for the My Health Online app, and then tap Update, Open, or Get.
Open the app and log in to your account.
Once you're logged into your account, tap the menu icon in the top left corner.
Scroll down to My Record, and then tap Track My Health.
Next, tap Link Device, and then scroll down to Connect a New App or Device.
Pause on this screen and now power up your monitor using the four AA batteries provided.
If you choose to use the power adapter, just remember it needs to stay plugged in to work
for every reading. Once you insert the batteries, the monitor
will turn on, and the Bluetooth symbol will start flashing.
From here, you have thirty seconds to pair the devices.
If you run out of time and the monitor's voice says, "Pairing has failed," you can start the
pairing over by pressing the Start/Stop button to turn the screen off, and then hold down the
Settings button until it restarts.
Now let's start the pairing.
Under Connect a New Account, tap Bluetooth Device.
Tap Continue, and then tap Allow to enable the Bluetooth connection.
Select SutterSync BP, and then tap Continue.
Make sure the code shown on your monitor's screen matches the code on your phone, and
then tap Pair. To finish pairing, press the Stop/Start button
on the monitor. Once paired, the monitor's voice will say,
"Pairing is successful," and then instruct you to set the voice volume.
Press the Settings button to confirm the default setting, and then the date and time
will display, which should match your phone.
And on the app, you'll see your monitor listed under Connected Accounts on the Health
Connections screen. For more details on adjusting settings,
understanding error messages, and how to take a reading, check out the monitor guide in your
care kit. And if you run into any issues, call eight
five five three two zero five two zero zero.
We're here Monday through Friday from seven AM to seven PM.
If it's after hours, leave a message, and we'll get back to you within two business days.
Get your phone ready
- Open your phone's settings and make sure Bluetooth is turned on
- Make sure you have the latest version of the My Health Online app. Open the Google Play Store, search for My Health Online, then tap Install, Update, or Open.
- Open the app and sign in
- Tap the menu icon in the top left corner (three stacked lines)
- Scroll down to My Record and tap Track My Health
- Tap Link Device
- Tap Bluetooth Device
- Tap Continue
- If this is your first time connecting a device, you'll be asked to allow a few permissions. These let the app find and connect to your monitor. Tap Agree and Allow on any pop-ups, then tap Set Permissions.
- In location settings, select Allow all the time and turn on Use precise location. Then tap Done or the back arrow.
Pair your monitor
- Grab your monitor and pull out the battery tab. The monitor will automatically go into pairing mode for 3 minutes. If you run out of time, tap the Start/Stop button to turn it off, then hold down the settings button to reset pairing mode.
- In the app, tap SutterSync BP, then tap Continue
- If prompted, tap Connect
- A code will appear on both your phone and your monitor. If they match, tap Pair on your phone, then immediately press the START/STOP button on the monitor.
- In the app, tap Finish at the bottom of the screen
- The monitor will ask you to set the volume. Use the arrows to pick a level, then tap the Settings (3) button to confirm your selection.
Once connected, your monitor will appear under Connected apps and devices on the Health Connections screen.
Step-by-step video:
How to pair your blood pressure monitor to MHO (Android)
Learn how to connect your blood pressure monitor to the MHO app on your Android device.
Android device. First, make sure your phone's Bluetooth is
turned on. You can quickly turn it on by swiping down
from the top right corner of your screen and tapping the Bluetooth icon.
Then, to make sure you're using the latest version of the app, open the Google Play Store
and search for the My Health Online app by Sutter Health.
Then tap Install, Update, or Open.
Once it's ready, open the app and log into your account.
Accept any announcements or permissions that appear until you reach the homepage.
Then tap the menu icon in the upper left-hand corner and search for Track My Health.
Next, tap Link Device.
Then tap Bluetooth Device.
If this is your first time connecting a device, you'll need to enable Bluetooth connection.
To do this, tap Continue and then tap Agree.
On the next pop-up, tap Allow and then tap Set Permissions.
Here, tap Allow All The Time to keep your monitor connected and make sure that Use
Precise Location is on.
Then tap the back arrow to return to the app.
Pause here and power up your monitor by inserting the batteries or removing the
plastic tab.
Once it's on, you'll have about 30 seconds to pair the devices.
If at any point the pairing times out and you hear, "Pairing has failed," press the
Start/Stop button. Then hold down the Settings button until the
monitor restarts.
When you're ready, tap Sutter Sync BP and then tap Continue.
Tap Connect, and then you'll see a six-digit code.
Make sure this code matches the one on your monitor screen and then tap Pair.
Then on the monitor, press the Start/Stop button to finish the pairing.
Your monitor is now connected to your My Health Online app.
You'll see the voice volume icon flashing.
Press the Settings button to confirm the default settings.
In the app, you'll now see Sutter Sync BP listed as a connected device.
Now let's check a few final settings on your phone.
Open your phone's settings app and then search for the My Health Online app.
If they aren't already, turn notifications on.
That way, you'll get a confirmation when your reading has been successfully
sent to your chart. Then tap the back arrow.
And lastly, toggle off Manage App If Unused.
This helps the app stay connected to your blood pressure monitor in the background so
your readings can be sent without interruption.
For more details on adjusting settings, understanding error messages, and guidance on
how to take a reading, check out the monitor guide in your care kit.
And if you run into any issues, call eight five five three two zero five two zero zero.
We're here Monday through Friday from seven AM to seven PM.
If it's after hours, leave a message and we'll get back to you within two business days.
Remember these tips to make sure your readings are accurate:
Do:
- Always keep your monitor set to user one, otherwise we won’t get the readings
- Use the restroom before taking your reading, if you need to
Don't:
- Don’t share your monitor — we want to make sure the readings are always yours
- Don’t have coffee, nicotine or do high-energy activities 30 minutes before taking your readings
Here’s how to take a reading:
- Make sure you're logged in and your My Health Online app is open
- Rest quietly for at least 5 min before taking a reading
- Sit in a chair with your feet flat on the floor
- Remove any jewelry from the arm where you’ll put the cuff
- Keep your arm at heart level, supported on a table or armrest
- With your palm up, wrap the cuff about an inch above your elbow
- Place the cuff on bare skin, not over clothing, about 1 in above your elbow
- Make sure the cuff is snug, not tight — you should be able to slip one finger between the cuff and your skin
- Make sure the monitor is off and press the START STOP button. You’ll see the Bluetooth symbol flash when the reading starts
- Don’t talk or move while the monitor is working
How to take a blood pressure reading
Learn how to take a blood pressure reading using your Sutter Sync monitor.
MyHealth Online app.
If you need help pairing, take a look at the guide that came with your care kit.
To get the most accurate reading of your resting blood pressure, avoid coffee, nicotine,
and high-energy activity for at least thirty minutes beforehand, and if you can, rest
quietly for five to ten minutes.
Now let's get started.
Grab your SutterSync blood pressure monitor and smartphone and sit comfortably at a table.
Make sure your phone's Bluetooth is turned on and then log into your MyHealth Online app.
You'll need the app open in the background during every reading.
Remove any jewelry and roll up your sleeve so your arm is bare.
If possible, use the same arm for every reading.
Then wrap the cuff around your upper arm.
Wrap it about one inch or two finger widths above where your elbow bends.
It should feel snug but not too tight.
You should be able to fit one finger under the cuff.
Make sure the air tube runs down the center of your arm right in line with your middle finger
and rest your arm on the table with your palm facing up.
Sit up straight with your feet flat on the floor.
Be sure not to cross your legs.
Relax your shoulders and arms and take a few deep breaths.
Before you start, check that the monitor is set to user one.
It must stay on user one for every reading.
Then when you're ready, press the Start/Stop button to begin the reading.
The cuff will automatically begin inflating.
Be sure to stay still and quiet during the reading.
When your reading is finished, the cuff will deflate automatically, and you'll see your
numbers on the screen, along with a small upload icon that will blink and then disappear
once your reading has been securely sent to your MyHealth Online chart.
And that's it. The monitor will shut off automatically after
about a minute. To view your reading in the MHO app, tap the
menu icon and search Track My Health.
Under Health Logs, tap Hypertension Home Monitoring, then tap View All Readings to see
your most recent results.
If you run into any error messages while taking a reading, check out the user manual
that came in your care kit.
And if your cuff is too big or too small for your arm, contact your Sutter Sync care team
for support.
Your blood pressure has two numbers. The top number (systolic) shows the pressure when your heart beats. The bottom number (diastolic) shows the pressure when your heart rests. Everyone is different. Your doctor or Sutter Sync Pharmacist and Care Team can explain what your numbers mean for your health.
Change the batteries in your blood pressure monitor when the low-battery symbol appears or about once a year. Always use the type of batteries the monitor recommends.
You’ll know the batteries are low when the low-battery symbol shows on your monitor or the display doesn’t light up or is dim. At that point, it’s time to replace them.
The monitor has two profiles so more than one person can use it. Each profile keeps readings separate. However, we don’t recommend sharing your Sutter Sync monitor at all. Stick to one user and profile one. If it’s set to the wrong profile, then your readings won’t sync with My Health Online.
You can mute it by pressing the settings button and using the left or right buttons to adjust the volume. For more details, see the blood pressure monitor manual (PDF).
If you pair the monitor with your My Health Online app, it should match your phone’s time. To set the time manually:
- Press the settings button until the time flashes in bottom left corner
- Use the left or right buttons to set the hour
- Press settings
- Use the left or right buttons to set the minutes
For more details, see the blood pressure monitor manual (PDF).
You can change the volume by pressing the settings button and using the left or right buttons to increase or decrease the volume. For more details, see the blood pressure monitor manual (PDF).
The Bodyport Cardiac Scale tracks changes in the fluid levels in your body. When your heart needs more support, fluid can start to build up.
The scale uses these changes to calculate a Congestion Index score — a number that helps your care team spot changes early and take action if needed.
You don't need to pair your Bodyport Scale. It's already registered to you, and your first reading completes setup.
The scale uses a built-in cellular connection to send readings to your My Health Online account automatically. Once connected, you'll see a check mark on the screen.
- Check the time — make sure you’re taking a reading before 2:00 P.M. (PT)
- Place the scale on a hard, flat floor
- Remove your shoes and socks
- Step onto the scale, keep your feet flat
- Stand still — the reading takes about 20 seconds
- Once the reading is complete, step off the scale
About 30 seconds after you step off, the scale will confirm your reading has been sent to My Health Online.
Do:
- Take readings before 2:00 P.M. PT (in the morning after using the restroom is best) — if it’s after 2:00 P.M., wait until tomorrow morning
- Remove shoes and socks (make sure your feet are clean and dry)
- Put the scale on a hard, flat floor
- Stand on the scale with your feet flat
- Stay still while taking your reading
Don't:
- Don’t lean on or hold onto anything while on the scale
- Don’t use the scale on carpet or a rug
- Don’t use the scale after a shower or while your feet are wet
View the Step-by-step video.
Take one reading a day before 2:00 P.M. (PT). A morning reading after using the restroom is best. We recommend making it part of your daily routine.
Your body's fluid levels can change throughout the day. Taking your reading in the morning helps your Care Team track changes more accurately. Readings taken after 2:00 P.M. (PT) won't count toward your Congestion Index score. Your Care Team uses this score to help monitor your health.
No. The scale is assigned to you and connected to your medical record, so it’s important not to share it with others.
The Bodyport Cardiac Scale tracks changes in the fluid levels in your body. When your heart needs more support, fluid can start to build up.
The scale uses these changes to calculate a Congestion Index score — a number that helps your care team spot changes early and take action if needed.
This monitor uses its own cellular connection, so it connects to your My Health Online app without Bluetooth. Press the gray button to wake up your new glucometer. If you want to change the settings, press and hold the gray button to begin set-up mode. Follow the steps in the user manual to set up:
- Date and time (including a 24 hr or 12 hr clock)
- Audio features
- The meal marker
- A Hypoglycemia (Hypo) warning
- A Ketone warning
Download the iGlucose Essential Quick Start Guide
Watch their video or follow the steps in iGlucose Essential’s Quick Start Guide to make sure your readings are accurate.
How to prepare the lancing device
- Wash your hands with soap and water. Dry them well.
- Take off the cap of the lancing device. Grab below the gray tip of the cap just above the orange button and twist.
- Put the lancet (finger prick) into the device. Don’t take off the lancet’s tiny cap yet.
- Push the lancet in firmly until it stops.
- Twist off the lancet’s tiny cover to uncover the needle.
- Put the cap back on the lancing device. Be careful.
- Turn the top gray tip (it’s helps you choose how deep the needle pokes your skin).
- Pull the bottom of the lancet back to prepare the device.
How to test your blood sugar
- Take a test strip from the container. Close the container right away.
- Put the test strip into the meter. The meter will turn on.
- Wait for the blinking blood drop symbol on the screen. This means it’s ready.
- Use the lancing device to poke the side of your fingertip and get a drop of blood.
- Touch the tip of the test strip to the blood drop.
- Let the blood get sucked into the strip.
- Do NOT put blood on top of the strip.
- The meter will count down from 5 to 1. Then your blood sugar number will appear.
Step-by-step video:
How to take a reading with your iGlucose Essential glucometer
Learn how to take a blood sugar reading using your iGlucose Essential glucometer.
Before we start, wash and dry your hands.
Make sure they're clean and free of lotion.
When you're ready, sit comfortably at a table and gather your supplies.
You'll need your meter, lancing device, sterile lancets, and your test strip vial.
You'll also need a clean paper towel and your smartphone nearby.
First, prepare the lancing device.
Unscrew the cover by twisting off the white middle section.
Then insert a sterile lancet.
Remove the safety tab.
Then adjust the puncture depth.
Setting one is for very soft, thin skin, while setting five is for thicker or tougher skin.
To set the lancing device, pull back the cocking barrel.
Next, take a test strip out of the vial.
Be sure to close the cap to keep the remaining strips fresh and sterile.
Insert the strip into the meter with the sample tip facing up.
The meter will power on automatically and you'll see a flashing blood drop icon.
To take a reading, firmly press the lancing device against the side of your finger.
Then press the release button.
You'll hear a click and feel a small pinch.
Gently touch the tip of the test strip to the blood drop.
The strip will draw the blood in.
The meter will count down from five to one, and then you'll see your reading on the screen.
Once the reading is complete, it's sent straight to your MyHealth online chart.
To clean up, press the strip ejector button on the glucometer and safely dispose of the used
test strip. And that's it.
The meter will shut off automatically.
For details on error messages and how to fix them, check out the user manual that came with
your care kit. And if you have any questions about your
results or how to take a reading, contact your Sutter Sync care
team at 855-320-5200.
No. You need to use the Sutter Sync-provided glucometer. It sends your readings straight to your health chart in your My Health Online app. This way, your Sutter Sync Pharmacist and Care team (as well as your doctor) can see them, track changes, and give you personalized support.
You can use a CGM if you have one, but you'll also need to use your Sutter Sync-provided glucometer unless your Sutter Sync Pharmacist advises otherwise.
If you use a FreeStyle Libre CGM, your Sutter Sync Pharmacist can review automatic reports of your recent readings and trends. To get started, download the latest Libre app and set up your sensor.
For help, visit the FreeStyle Libre Help Center.
- Make sure Bluetooth is turned on in your phone’s settings
- Make sure you have the newest version of Sutter’s My Health Online mobile app downloaded (your monitor only pairs with the app)
- Log into Sutter Health’s My Health Online app
- Tap the menu in the top left corner
- Scroll to find My Record and tap Track My Health
- Tap Link Device
- Grab your scale
- Insert the batteries (be sure to take the plastic protector off the batteries)
- In the app, tap Bluetooth Device
- Tap OK or Agree
- Tap SutterSync Scale, then tap Continue
- Tap Connect
- Check if the codes match and tap Pair
- Press the button on the back of the scale — pairing is confirmed when the Bluetooth symbol stops flashing
If the connection was successful, you’ll see the scale under Connected Accounts.
Step-by-step video:
How to pair your scale to MHO (iOS)
Learn how to connect your scale to the MHO app on your iPhone or tablet.
All of the readings you take at home will be automatically sent to your chart.
So let's get started.
First take out your Sutter Sync scale and your smartphone.
In this video, we'll be using an iPhone.
If you use an Android the steps are the same,
but your screens may look slightly different.
First, turn on your phone's Bluetooth.
Then, to make sure you're using the latest version of the My Health Online app.
Open your phone's app store and search for the My Health Online app,
and then tap Update, Open, or Get.
Open the app and log into your account.
Once you're logged into your account, tap the menu icon in the top left corner.
Scroll down to My Record and then tap Track My Health.
Next, tap Link Device
and then scroll down to Connect a New App or Device.
Pause on this screen.
And now let's turn on your scale.
Flip the scale over and then pull out the plastic tab from the battery compartment.
Once you pull out the tab, the scale will turn on
and you'll see the word pair on the screen.
If at any point the pairing times out and the scale screen turns off,
just hold down the button on the back of the scale and try again.
Now let's start the pairing.
Under connect a new account, tap Bluetooth device.
Tap continue and then tap allow to enable
the Bluetooth connection.
Select Sutter Sync Scale
and then tap continue.
Make sure the code shown on your scale
screen matches the code on your phone, and then tap Pair.
To finish the pairing.
Press the button on the back of the scale
on the screen's display.
You'll see the word success and then 0.0 pounds.
And that's it.
You're all set.
In your app, you'll see your scale list and under
Connected Accounts on the Health Connection screen.
For more details on adjusting settings, understanding error messages,
and how to take a reading, check out the monitor guide in your care kit.
And if you run into any issues, call (855) 320-5200.
We're here Monday through Friday
from 7 a.m. to 7 p.m.
if it's after hours, leave a message and we'll get back to
you within two business days.
Here are some tips:
Do:
- Use the scale on a hard, flat floor
- Stand on the scale with your feet flat
- Keep still while you stand on the scale
Don’t:
- Don’t use the scale after a shower or while your feet are wet
- Don’t use the scale on a carpet or rug
- Don’t share your scale, it’s just for you. Since readings go directly to My Health Online, we don’t want to confuse someone else’s readings for yours
- Step on to the scale. It’ll turn on by itself. You don’t need to press a button to turn it on or off. Make sure you’re barefoot
- The weight will flash twice — then it’ll stop flashing and stay in place
- The scale sends your reading to My Health Online. It will turn off automatically when it’s done — about 15 seconds
- Log in to you My Health Online app
- Tap the menu in the top left corner
- Scroll to find My Record and tap Track My Health
- Find the reading
- Tap Delete next to the reading