How Sutter Sync works

Your Sutter Sync Care Team includes a pharmacist, care coordinators, and you. Sutter Sync doesn't replace your regular providers — it works alongside them to provide extra support between visits. The more you engage with the program, the more personalized your care can be.

There’s no set end date — you can be part of Sutter Sync for as long as you’d like.

All of your information is in My Health Online. Check out the Navigating My Health Online section to help you find what you’re looking for.

If you're going out of town, let your Sutter Sync Care Team know. You can send a message through My Health Online or call 855-320-5200.

Your Sutter Sync care team is available Monday – Friday, 7:00 A.M. – 7:00 P.M. PT. If you call after hours, leave a message. They’ll get back to you within 2 business days.

Call your Sutter Sync care team at 855-320-5200 to opt out of mailed summaries.

They’re available Monday – Friday, 7:00 A.M. – 7:00 P.M. PT. If you call after hours, leave a message and they’ll get back to you within 2 business days.

Everything in Sutter Sync is documented in your health chart, so your whole Care Team stays up to date. Your Sutter Health providers can see you’re enrolled, review any updates to your medicines, and check your readings if needed.

Sutter Sync provides extra support between visits. The program does not replace the care you receive from your doctor or specialists.

Contact your Sutter Sync Care Team anytime you’re worried about your numbers or how you’re feeling. It’s always okay to reach out.

You can send a message in My Health Online or call 855-320-5200. They’re available Monday – Friday, 7:00 A.M. – 7:00 P.M. PT. If you call after hours, leave a message and they’ll get back to you within 2 business days.

If you think it’s an emergency, call 911 or go to the nearest emergency room.

Your daily habits can affect your numbers. Things like what you eat, how active you are, how you manage stress, and your use of alcohol or tobacco all play a role.

Making healthy changes can help improve your numbers over time. Your Sutter Sync Care Team and the Health Guides in My Health Online can help you find safe, simple steps that work for you.

Yes. Medicine is what helps your numbers. Don't stop or change your medicine without consulting with your Sutter Sync Pharmacist and Care Team first.

We use labs to check lipid levels (cholesterol). These labs must be current to make sure your care plan and any medicine you may be taking is best for you.

1. Log in to Sutter’s My Health Online app
2. On the home screen, tap the menu icon in the top left corner (a square with 3 lines)
3. Scroll down to My Record and tap To Do
4. Tap the arrows on either side of Today’s Tasks to see Future or Past tasks

1. Log in to Sutter’s My Health Online app
2. On the home screen, tap the menu icon in the top left corner (a square with 3 lines)
3. Scroll down to My Record and tap Track My Health

1. Log in to Sutter’s My Health Online app
2. On the home screen, tap the menu icon in the top left corner (a square with 3 lines)
3. Scroll down to My Record and tap Health Summary
4. Scroll down to view your medications list

1. Log in to Sutter’s My Health Online app
2. On the home screen, tap the menu icon in the top left corner (a square with 3 lines)
3. Scroll down to the Resources section and tap Education
4. Tap on Sutter Sync Education
5. Tap on the Health Guide you’re looking for 

You can find them in two places. We mail a paper copy to you and share a digital copy. Here is where you can find a new digital summary at the beginning of the month: 

1. Log in to Sutter’s My Health Online app
2. On the home screen, tap the menu icon in the top left corner (a square with 3 lines)
3. Scroll down to the My Record section and tap To Do
4. Tap on the Health Guide you’re looking for

Past summaries are in the Education section:  

1. Log in to Sutter’s My Health Online app
2. Go to menu in the top left corner of the Home screen (a square with 3 lines)
3. Scroll down to the Resources section and tap Education