Sutter Sync Help Center

Once you've paired
your Sutter Sync
blood pressure monitor
with your My Health Online app,
all of the readings you take at home
will be automatically sent to your chart.
So let's get started.
Here's what you need
your blood pressure monitor.
The four double A batteries provided
and your smartphone.
In this video, we'll be using an iPhone.
If you use an Android,
the steps are the same,
but your screens may look
slightly different.
First, turn on your phone's Bluetooth.
Then,
to make
sure you're using the latest version
of the My Health Online app.
Open your phone's app store
and search for the My Health Online app,
and then tap Update, Open or Get.
Open the app and login to your account.
Once you're logged into your account,
tap the menu icon in the top left corner.
Scroll down to
My record and then tap Track My Health.
Next, tap Link Device
and then scroll down to connect a new app
or device.
Pause on this screen
and now power up
your monitor using the four
A batteries provided.
If you choose to use the power adapter,
just remember
it needs to stay plugged in
to work for every reading.
Once you insert the batteries,
the monitor will turn on
and the Bluetooth symbols start flashing.
From here
you have 30 seconds to pair the devices.
If you run out of time
and the monitor's voice says
“Pairing has failed”
you can start the pairing over
by pressing the start stop button
to turn the screen off,
and then hold down the settings
button until it restarts.

Now let's start the pairing.
Under Connect a new account,
tap Bluetooth device.
Tap Continue and then tap
Allow to enable the Bluetooth connection.
Select Sutter Sync BP
and then tap continue.
Make sure the code shown on your monitor’s
screen matches the code on your phone,
and then tap pair
to finish pairing.
Press the stop start
button on the monitor.
Once paired, the monitor's voice will say
“pairing is successful”
and then instruct you
to set the voice volume.
Press the settings button
to confirm the default setting,
and then the date and time will display,
which should match your phone.
And on the app,
you'll see your monitor listed
under Connected Accounts.
On the Health Connection screen.
For more details on adjusting settings,
understanding error messages,
and how to take a reading,
check out the monitor
guide in your care kit.
And if you run into any issues,
call (855) 320-5200.
We're here Monday
through Friday from 7 a.m. to 7 p.m.
if it's after hours,
leave a message and we'll get back to
you within two business days.

Before you take your first reading.
Make sure you've paired
your Sutter Sync monitor
with the My Health Online app.
If you need help pairing,
take a look at the guide
that came with your care kit.
To get the most accurate reading
of your resting blood pressure,
avoid coffee,
nicotine,
and high energy activity
for at least 30 minutes beforehand.
And if you can,
rest quietly for 5 to 10 minutes.
Now let's get started.
grab your Sutter Sync
blood pressure monitor
and smartphone
and sit comfortably at a table.
Make sure your phone's Bluetooth
is turned on
and then log into your
My Health Online app.
You'll need the app open in the background
during every reading.
Remove any jewelry
and roll up your sleeve
so your arm is bare.
If possible,
use your left arm for every reading,
then wrap the cuff around your upper arm.
Wrap it about one inch or two
finger widths
above where your elbow bends.

It should feel snug, but not too tight.
You should be able to fit
one finger under the cuff.
Make sure the air tube
runs down the center of your arm,
right in line with your middle finger.
and rest your arm on the table
with your palm facing up.
Sit up straight with your feet
flat on the floor.
Be sure not to cross your legs.
Relax your shoulders and arms
and take a few deep breaths.
Before you start.
Check that
the monitor is set to user one.
It must stay on user
one for every reading.
Then, when you're ready, press the start
stop button to begin the reading.
The cuff will automatically begin
inflating.
Be sure to stay still
and quiet during the reading.
When you're reading is finished,
the cuff will deflate automatically
and you'll see
your numbers on the screen,
along with a small upload
icon that will blink and then disappear.
Once your reading
has been securely sent to your
My Health online chart.
And that's it.
The monitor will shut off
automatically after about a minute.
To view your reading in the MHO app.
Tap the menu icon
and search Track My Health.
Under health logs,
tap Hypertension Home Monitoring
then tap View all readings
to see your most recent results.
If you run into any error messages
while taking a reading,
check out the user manual
that came in your care kit.
And if your cuff is too big
or too small for your arm.
Contact your Sutter Sync care team
for support.

Once you've paired your Sutter Sync scale with your My Health Online app.
All of the readings you take at home will be automatically sent to your chart.
So let's get started.
First take out your Sutter Sync scale and your smartphone.
In this video, we'll be using an iPhone.
If you use an Android the steps are the same,
but your screens may look slightly different.

First, turn on your phone's Bluetooth.
Then, to make sure you're using the latest version of the My Health Online app.
Open your phone's app store and search for the My Health Online app,
and then tap Update, Open, or Get.
Open the app and log into your account.
Once you're logged into your account, tap the menu icon in the top left corner.
Scroll down to My Record and then tap Track My Health.
Next, tap Link Device
and then scroll down to Connect a New App or Device.
Pause on this screen.
And now let's turn on your scale.
Flip the scale over and then pull out the plastic tab from the battery compartment.
Once you pull out the tab, the scale will turn on
and you'll see the word pair on the screen.
If at any point the pairing times out and the scale screen turns off,
just hold down the button on the back of the scale and try again.
Now let's start the pairing.
Under connect a new account, tap Bluetooth device.
Tap continue and then tap allow to enable
the Bluetooth connection.
Select Sutter Sync Scale
and then tap continue.
Make sure the code shown on your scale
screen matches the code on your phone, and then tap Pair.

To finish the pairing.
Press the button on the back of the scale
on the screen's display.
You'll see the word success and then 0.0 pounds.
And that's it.
You're all set.
In your app, you'll see your scale list and under
Connected Accounts on the Health Connection screen.
For more details on adjusting settings, understanding error messages,
and how to take a reading, check out the monitor guide in your care kit.
And if you run into any issues, call (855) 320-5200.
We're here Monday through Friday
from 7 a.m. to 7 p.m.
if it's after hours, leave a message and we'll get back to
you within two business days.