Sutter Sync Help Center

In this video, we'll go over how to pair your SutterSync blood pressure monitor with an
iPhone or an iPad.
Wait to turn the monitor on until we set up the MyHealth Online app on your device.
If you already turned the monitor on, just press the Start/Stop button to turn it off.
Then later, when it's time to start the pairing, hold down the Settings button to
restart pairing mode.
Okay, let's get started.
First, let's make sure Bluetooth is turned on.
Open the Settings app, tap Bluetooth, and turn it on.
You can also quickly check Bluetooth by swiping down from the top right corner of your
screen to open the control center.
Simply tap the icon to turn it on or off.
When it's highlighted in blue, it's on.
Next, let's make sure you're using the latest version of the MyHealth Online app.
Open the App Store and search for the MyHealth Online app.
Then tap Update, Open, or Get.
Once it's ready, open the app and log in to your MHO account.
From the home screen, tap the menu icon in the upper left-hand corner and
search for Track My Health.
Then tap Link Device.
Scroll down to connect a new app or device and pause on this screen while
we turn on the monitor. Flip the monitor over and remove the plastic
tab from the battery compartment.
Once the tab is removed, the monitor will automatically turn on and enter pairing mode
for three minutes. Back in the MHO app, tap Bluetooth Device,
then tap Continue.
Tap Allow to give the app permission to use Bluetooth.
Once it appears, tap SutterSync BP and then tap Continue.
You'll see a code on both the monitor and your screen.
Make sure they match and then press Pair.
Then press the Start/Stop button on the monitor to finish the pairing.
The monitor will announce that pairing was successful and then ask you
to set the voice volume.
You can use the arrow buttons to choose a different volume level or press the Settings
button to confirm the default setting.
In the app, you'll now see your monitor listed under Connected Accounts on the Health
Connection screen. And that's it.
Your monitor is now connected and will automatically send your blood pressure
readings to your health chart.
If you have questions about settings or error messages, you can review the guide included in
your care kit or call us at eight five five three two zero five two zero zero.
Our team is available Monday through Friday from seven AM to seven PM
to answer any questions.
Welcome to Sutter Sync!

In this video, we'll go over how to pair your SutterSync blood pressure monitor with an
Android device. Wait to turn the monitor on until we set up
the My Health Online app on your device.
If you already turned the monitor on, just press the Start/Stop button to turn it off.
Then later, when it's time to start the pairing, hold down the Settings button to
restart pairing mode.

Okay, let's get started.

First, make sure your phone's Bluetooth is turned on.
You can quickly turn it on by swiping down from the top right corner of your screen and
tapping the Bluetooth icon.
Then, to make sure you're using the latest version of the app, open the Google Play Store
and search for the My Health Online app by Sutter Health.
Then tap Install, Update, or Open.
Once it's ready, open the app and log into your account.
Accept any announcements or permissions that appear until you reach the homepage.
Then tap the menu icon in the upper left-hand corner and search for Track My Health.
Next, tap Link Device.
Then tap Bluetooth Device.
If this is your first time connecting a device, you'll need to enable Bluetooth connection.
To do this, tap Continue and then tap Agree.
On the next popup, tap Allow and then tap Set Permissions.
Here, tap Allow All The Time to keep your monitor connected, and make sure that Use
Precise Location is on.
Then tap the back arrow to return to the app.
Pause on this screen, and now let's turn on the monitor.

Flip the monitor over and remove the plastic tab from the battery compartment.
Once the tab is removed, the monitor will automatically turn on and enter pairing mode
for three minutes. When it appears, tap SutterSync BP and then
tap Continue. Tap Connect, and then
you'll see a six-digit code.
Make sure this code matches the one on your monitor screen and then tap Pair.
Then on the monitor, press the Start/Stop button to finish the pairing.

Your monitor is now connected to your My Health Online app.
You'll see the voice volume icon flashing.
Press the Settings button to confirm the default settings.
In the app, you'll now see SutterSync BP listed as a connected device.
Now let's check a few final settings on your phone.
Open your phone's Settings app and then search for the My Health Online app.
If they aren't already, turn notifications on.
That way, you'll get a confirmation when your reading has been successfully
sent to your chart. Then tap the back arrow.
And lastly, toggle off Manage App If Unused.
This helps the app stay connected to your blood pressure monitor in the background so
your readings can be sent without interruption.
And that's it. Your monitor is now connected and will
automatically send your blood pressure readings to your health chart.
If you have questions about settings or error messages, you can review the guide included in
your care kit or call us at eight five five three two zero five two zero zero.
Our team is available Monday through Friday from seven AM to seven PM
to answer any questions.
Welcome to Sutter Sync!

Before you take your first reading, make sure you've paired your Sutter Sync monitor with the
MyHealth Online app.
If you need help pairing, take a look at the guide that came with your care kit.
To get the most accurate reading of your resting blood pressure, avoid coffee, nicotine,
and high-energy activity for at least thirty minutes beforehand, and if you can, rest
quietly for five to ten minutes.
Now let's get started.
Grab your SutterSync blood pressure monitor and smartphone and sit comfortably at a table.
Make sure your phone's Bluetooth is turned on and then log into your MyHealth Online app.
You'll need the app open in the background during every reading.
Remove any jewelry and roll up your sleeve so your arm is bare.
If possible, use the same arm for every reading.
Then wrap the cuff around your upper arm.
Wrap it about one inch or two finger widths above where your elbow bends.

It should feel snug but not too tight.
You should be able to fit one finger under the cuff.
Make sure the air tube runs down the center of your arm right in line with your middle finger
and rest your arm on the table with your palm facing up.
Sit up straight with your feet flat on the floor.
Be sure not to cross your legs.
Relax your shoulders and arms and take a few deep breaths.
Before you start, check that the monitor is set to user one.
It must stay on user one for every reading.
Then when you're ready, press the Start/Stop button to begin the reading.
The cuff will automatically begin inflating.
Be sure to stay still and quiet during the reading.
When your reading is finished, the cuff will deflate automatically, and you'll see your
numbers on the screen, along with a small upload icon that will blink and then disappear
once your reading has been securely sent to your MyHealth Online chart.
And that's it. The monitor will shut off automatically after
about a minute. To view your reading in the MHO app, tap the
menu icon and search Track My Health.

Under Health Logs, tap Hypertension Home Monitoring, then tap View All Readings to see
your most recent results.
If you run into any error messages while taking a reading, check out the user manual
that came in your care kit.
And if your cuff is too big or too small for your arm, contact your Sutter Sync care team
for support.

Once you've paired your Sutter Sync scale with your My Health Online app.
All of the readings you take at home will be automatically sent to your chart.
So let's get started.
First take out your Sutter Sync scale and your smartphone.
In this video, we'll be using an iPhone.
If you use an Android the steps are the same,
but your screens may look slightly different.

First, turn on your phone's Bluetooth.
Then, to make sure you're using the latest version of the My Health Online app.
Open your phone's app store and search for the My Health Online app,
and then tap Update, Open, or Get.
Open the app and log into your account.
Once you're logged into your account, tap the menu icon in the top left corner.
Scroll down to My Record and then tap Track My Health.
Next, tap Link Device
and then scroll down to Connect a New App or Device.
Pause on this screen.
And now let's turn on your scale.
Flip the scale over and then pull out the plastic tab from the battery compartment.
Once you pull out the tab, the scale will turn on
and you'll see the word pair on the screen.
If at any point the pairing times out and the scale screen turns off,
just hold down the button on the back of the scale and try again.
Now let's start the pairing.
Under connect a new account, tap Bluetooth device.
Tap continue and then tap allow to enable
the Bluetooth connection.
Select Sutter Sync Scale
and then tap continue.
Make sure the code shown on your scale
screen matches the code on your phone, and then tap Pair.

To finish the pairing.
Press the button on the back of the scale
on the screen's display.
You'll see the word success and then 0.0 pounds.
And that's it.
You're all set.
In your app, you'll see your scale list and under
Connected Accounts on the Health Connection screen.
For more details on adjusting settings, understanding error messages,
and how to take a reading, check out the monitor guide in your care kit.
And if you run into any issues, call (855) 320-5200.
We're here Monday through Friday
from 7 a.m. to 7 p.m.
if it's after hours, leave a message and we'll get back to
you within two business days.