Sutter Sync Help Center

Once you've paired your SutterSync blood pressure monitor with your My Health Online
app, all of the readings you take at home will be automatically sent to your chart.
So let's get started.
Here's what you need: your blood pressure monitor, the four AA batteries provided, and
your smartphone. In this video, we'll be using an iPhone.
If you use an Android, the steps are the same, but your screens may look slightly different.

First, turn on your phone's Bluetooth.
Then, to make sure you're using the latest version of the My Health Online app, open your
phone's app store and search for the My Health Online app, and then tap Update, Open, or Get.

Open the app and log in to your account.
Once you're logged into your account, tap the menu icon in the top left corner.
Scroll down to My Record, and then tap Track My Health.
Next, tap Link Device, and then scroll down to Connect a New App or Device.
Pause on this screen and now power up your monitor using the four AA batteries provided.
If you choose to use the power adapter, just remember it needs to stay plugged in to work
for every reading. Once you insert the batteries, the monitor
will turn on, and the Bluetooth symbol will start flashing.
From here, you have thirty seconds to pair the devices.
If you run out of time and the monitor's voice says, "Pairing has failed," you can start the
pairing over by pressing the Start/Stop button to turn the screen off, and then hold down the
Settings button until it restarts.

Now let's start the pairing.
Under Connect a New Account, tap Bluetooth Device.
Tap Continue, and then tap Allow to enable the Bluetooth connection.
Select SutterSync BP, and then tap Continue.
Make sure the code shown on your monitor's screen matches the code on your phone, and
then tap Pair. To finish pairing, press the Stop/Start button
on the monitor. Once paired, the monitor's voice will say,
"Pairing is successful," and then instruct you to set the voice volume.
Press the Settings button to confirm the default setting, and then the date and time
will display, which should match your phone.
And on the app, you'll see your monitor listed under Connected Accounts on the Health
Connections screen. For more details on adjusting settings,
understanding error messages, and how to take a reading, check out the monitor guide in your
care kit. And if you run into any issues, call eight
five five three two zero five two zero zero.
We're here Monday through Friday from seven AM to seven PM.
If it's after hours, leave a message, and we'll get back to you within two business days.

In this video, we'll go over how to pair your Sutter Sync blood pressure monitor with your
Android device. First, make sure your phone's Bluetooth is
turned on. You can quickly turn it on by swiping down
from the top right corner of your screen and tapping the Bluetooth icon.
Then, to make sure you're using the latest version of the app, open the Google Play Store
and search for the My Health Online app by Sutter Health.
Then tap Install, Update, or Open.
Once it's ready, open the app and log into your account.
Accept any announcements or permissions that appear until you reach the homepage.
Then tap the menu icon in the upper left-hand corner and search for Track My Health.
Next, tap Link Device.
Then tap Bluetooth Device.
If this is your first time connecting a device, you'll need to enable Bluetooth connection.
To do this, tap Continue and then tap Agree.
On the next pop-up, tap Allow and then tap Set Permissions.
Here, tap Allow All The Time to keep your monitor connected and make sure that Use
Precise Location is on.
Then tap the back arrow to return to the app.
Pause here and power up your monitor by inserting the batteries or removing the
plastic tab.
Once it's on, you'll have about 30 seconds to pair the devices.
If at any point the pairing times out and you hear, "Pairing has failed," press the
Start/Stop button. Then hold down the Settings button until the
monitor restarts.

When you're ready, tap Sutter Sync BP and then tap Continue.
Tap Connect, and then you'll see a six-digit code.
Make sure this code matches the one on your monitor screen and then tap Pair.
Then on the monitor, press the Start/Stop button to finish the pairing.

Your monitor is now connected to your My Health Online app.
You'll see the voice volume icon flashing.
Press the Settings button to confirm the default settings.
In the app, you'll now see Sutter Sync BP listed as a connected device.
Now let's check a few final settings on your phone.
Open your phone's settings app and then search for the My Health Online app.
If they aren't already, turn notifications on.
That way, you'll get a confirmation when your reading has been successfully
sent to your chart. Then tap the back arrow.
And lastly, toggle off Manage App If Unused.
This helps the app stay connected to your blood pressure monitor in the background so
your readings can be sent without interruption.
For more details on adjusting settings, understanding error messages, and guidance on
how to take a reading, check out the monitor guide in your care kit.
And if you run into any issues, call eight five five three two zero five two zero zero.
We're here Monday through Friday from seven AM to seven PM.
If it's after hours, leave a message and we'll get back to you within two business days.

Before you take your first reading, make sure you've paired your Sutter Sync monitor with the
MyHealth Online app.
If you need help pairing, take a look at the guide that came with your care kit.
To get the most accurate reading of your resting blood pressure, avoid coffee, nicotine,
and high-energy activity for at least thirty minutes beforehand, and if you can, rest
quietly for five to ten minutes.
Now let's get started.
Grab your SutterSync blood pressure monitor and smartphone and sit comfortably at a table.
Make sure your phone's Bluetooth is turned on and then log into your MyHealth Online app.
You'll need the app open in the background during every reading.
Remove any jewelry and roll up your sleeve so your arm is bare.
If possible, use the same arm for every reading.
Then wrap the cuff around your upper arm.
Wrap it about one inch or two finger widths above where your elbow bends.

It should feel snug but not too tight.
You should be able to fit one finger under the cuff.
Make sure the air tube runs down the center of your arm right in line with your middle finger
and rest your arm on the table with your palm facing up.
Sit up straight with your feet flat on the floor.
Be sure not to cross your legs.
Relax your shoulders and arms and take a few deep breaths.
Before you start, check that the monitor is set to user one.
It must stay on user one for every reading.
Then when you're ready, press the Start/Stop button to begin the reading.
The cuff will automatically begin inflating.
Be sure to stay still and quiet during the reading.
When your reading is finished, the cuff will deflate automatically, and you'll see your
numbers on the screen, along with a small upload icon that will blink and then disappear
once your reading has been securely sent to your MyHealth Online chart.
And that's it. The monitor will shut off automatically after
about a minute. To view your reading in the MHO app, tap the
menu icon and search Track My Health.

Under Health Logs, tap Hypertension Home Monitoring, then tap View All Readings to see
your most recent results.
If you run into any error messages while taking a reading, check out the user manual
that came in your care kit.
And if your cuff is too big or too small for your arm, contact your Sutter Sync care team
for support.

Once you've paired your Sutter Sync scale with your My Health Online app.
All of the readings you take at home will be automatically sent to your chart.
So let's get started.
First take out your Sutter Sync scale and your smartphone.
In this video, we'll be using an iPhone.
If you use an Android the steps are the same,
but your screens may look slightly different.

First, turn on your phone's Bluetooth.
Then, to make sure you're using the latest version of the My Health Online app.
Open your phone's app store and search for the My Health Online app,
and then tap Update, Open, or Get.
Open the app and log into your account.
Once you're logged into your account, tap the menu icon in the top left corner.
Scroll down to My Record and then tap Track My Health.
Next, tap Link Device
and then scroll down to Connect a New App or Device.
Pause on this screen.
And now let's turn on your scale.
Flip the scale over and then pull out the plastic tab from the battery compartment.
Once you pull out the tab, the scale will turn on
and you'll see the word pair on the screen.
If at any point the pairing times out and the scale screen turns off,
just hold down the button on the back of the scale and try again.
Now let's start the pairing.
Under connect a new account, tap Bluetooth device.
Tap continue and then tap allow to enable
the Bluetooth connection.
Select Sutter Sync Scale
and then tap continue.
Make sure the code shown on your scale
screen matches the code on your phone, and then tap Pair.

To finish the pairing.
Press the button on the back of the scale
on the screen's display.
You'll see the word success and then 0.0 pounds.
And that's it.
You're all set.
In your app, you'll see your scale list and under
Connected Accounts on the Health Connection screen.
For more details on adjusting settings, understanding error messages,
and how to take a reading, check out the monitor guide in your care kit.
And if you run into any issues, call (855) 320-5200.
We're here Monday through Friday
from 7 a.m. to 7 p.m.
if it's after hours, leave a message and we'll get back to
you within two business days.