Billing and Insurance Questions
Cost Estimates
More than 200 outpatient services are included in the tool. Hospital services are not offered through the online cost estimator. Please call 855-398-1639 for hospital service estimates.
Not at this time. You can pay at the time of service or through My Health Online after your visit.
This tool provides the most accurate estimate possible but other factors may affect the final billing statement. Insurance eligibility, additional services performed at a visit or a change in your deductible may change the cost of the service. A final statement will be provided after the service is performed.
Occasionally, benefits aren't available from insurance plans. If your benefit information isn't available when you request an estimate, you can manually enter your information.
Because Sutter extends across California, care centers can have different operating expenses. This means costs for visits and procedures can fluctuate from location to location.
Go to Cost Estimates on the website or Estimates in the mobile app to start a new estimate or see saved estimates.
Insurance
To update your insurance information, visit the Insurance Summary page, choose Add a Coverage, and follow the prompts. Be sure to bring your card to your next visit in case more information is needed.
You can submit an insurance update request through My Health Online. Visit the Insurance Summary page, click the Remove button next to the expired insurance, then follow the prompts to add new information.
Payments and Online Statements
When you schedule an appointment, you can authorize a future copay if your clinician offers online payments. Your credit card won't be charged until you check in for your appointment. If you cancel your appointment, your credit card won't be charged. If the clinic or provider cancels the appointment, you won’t be charged.
Not all clinical practices offer online copay payment.
In most cases, outstanding account balances will be applied to your account. If your account doesn't have an outstanding balance at the time of the refund, a refund will be issued back to the original credit card or by check.
Yes, if you’re a guarantor on a patient’s account, you can view their billing statements and make payments on their behalf. Please note that billing detail is limited when viewing patients between 12-17 years of age, per state law.
It can take a week or more to generate, print and mail a paper statement. Your online payment may have processed during that time. If you have questions or would like to confirm that your online payment was applied correctly, please contact us.
You can make an online payment using your Visa, MasterCard, Discover or American Express credit card. You can pay on My Health Online or through Guest Pay. If you have questions about payment assistance, learn more about Financial Assistance resources at Sutter.
In most cases, you can set up a Payment Plan through My Health Online. To get started, open the View / Pay / Print Bill function from the menu. There you will see your accounts / balances listed. If you have a qualifying balance, you can click the Set Up Payment Plan button to start setting up a payment plan. The following screens will allow you to select a payment amount, method and date to cover your balance.