Billing and Insurance Questions 

More than 200 outpatient services are included in the tool. Hospital services are not offered through the online cost estimator. Please call 855-398-1639 for hospital service estimates.

Not at this time. You can pay at the time of service or through My Health Online after your visit.

Occasionally, benefits aren't available from insurance plans. If your benefit information isn't available when you request an estimate, you can manually enter your information.

Because Sutter extends across California, care centers can have different operating expenses. This means costs for visits and procedures can fluctuate from location to location.

Go to Cost Estimates on the website or Estimates in the mobile app to start a new estimate or see saved estimates.

Not all clinical practices offer online copay payment.

In most cases, outstanding account balances will be applied to your account. If your account doesn't have an outstanding balance at the time of the refund, a refund will be issued back to the original credit card or by check.

Yes, if you’re a guarantor on a patient’s account, you can view their billing statements and make payments on their behalf. Please note that billing detail is limited when viewing patients between 12-17 years of age, per state law.

At 60 days past due, Sutter Health has procedures in place to actively reach out via phone or mail for accounts with outstanding balances. Several attempts will be made to ensure that you've seen the bill.

Yes, both hospital and doctor bills will now be paperless. You’ll still receive bills via mail from locations that don’t have paperless billing, but many of these facilities will transition over time.

Sutter Health billing representatives are here to help. Call 800-4SUTTER, Monday – Friday, 7:00 am – 5:00 pm, or chat with a member of our team.

Some accounts may not be eligible for paperless billing. An indicator will display on your Billing Account Summary next to accounts that are paperless.