Care and Clinical Questions

Use My Health Online to schedule follow-up or preventive visits with your existing care team and lab appointments. Follow-up visits with specialty providers are also available for some Sutter locations and specialties, as well as Video Visits for non-urgent concerns.

You can schedule appointments with your primary care provider and most primary care clinicians you’ve seen in the past three years. You may also be able to schedule with your specialty providers, depending on the Sutter location and specialty.

Currently, My Health Online only supports messaging, scheduling and billing functionality for services performed at most outpatient care centers and clinician offices. If you have a question about a service you received in a hospital, please contact that facility directly.

Accept earlier appointments by signing into My Health Online, where you’ll have the option to accept or decline the offer. If you have text message notifications turned on, you can also accept the appointment by responding with “ACCEPT”.

To remove yourself from a waitlist, open the Appointment Details for the visit within My Health Online and click the “Get off the Wait List” link.

To report an inaccuracy about a provider’s note in your After-Visit Summary or patient record, please contact that provider’s office.

Your records will be available to you for the foreseeable future within My Health Online (MHO), Sutter’s patient portal. If you’re unable to access MHO, you may request copies of your records.

You won't receive a notification when new notes are available in your account. You'll receive notifications for after visit summaries, new messages or test results once per day for each type of notice.

Care Companion is an interactive plan you can access through My Health Online. The tool delivers task reminders, analyzes health data and provides education to help you and your healthcare team stay on top of your care.

Make sure you have push notifications enabled for My Health Online. You’ll get alerts on your phone’s lock screen when you have new items to complete. When you’re signed in to My Health Online, your tasks will appear in the To Do area of the app.

Yes, pressing Continue launches the Care Companion website. You can use the back arrow to return to My Health Online.

This means you haven’t selected a response yet and you’re leaving the screen, or your responses haven’t been submitted. Make sure you select a response and press Continue and Submit.

Your clinician is part of a care team that may include other clinicians, physician assistants, nurses and others. Depending on the message type, content and situation, it may be answered by your clinician or another member of your care team.

Your care team comprises your doctors, physician assistants, nurse practitioners, medical assistants, nurses and support staff who work closely together to provide care for you and your family.

You’ll typically receive a response within 1-2 business days.

My Health Online messaging is not for urgent issues or emergencies. If your question is urgent, please contact one of our Urgent Care centers or call 911.

•    Augmented response technology (a type of generative artificial intelligence)
•    Discussion with colleagues
•    Internet research
•    Medical literature

Currently, My Health Online only supports messaging, scheduling and billing for services performed at Sutter Health outpatient care centers and clinician offices. If you have a question about a service you received in a hospital, please contact the hospital directly.

You won’t be able to see test results that haven’t been finalized or that we’re prohibited by law from posting electronically.

If you have questions or concerns regarding your test results, please contact the clinician who ordered the test.