Account and Technical Questions

If you’re a current Sutter patient, you can enroll online, over the phone or at your next visit.

Yes, you need a current email address for My Health Online access. If you don’t have an email address, you can get your medical records by calling your doctor’s office or filling out a medical records request form.

Visit Forgot Password or Forgot Username to securely retrieve your information.

If your code is lost, expired or you didn’t receive one, please chat with us or call us for a new one.

As part of Sansum Clinic’s full integration into Sutter Health, your My Chart account will transition to a My Health Online account.

To update your personal information, make changes in the Personal Information page within My Health Online.

You can review your options and choose which alerts (email, phone call and text) you get on the Communication Preferences page.

To see if a Sutter clinician offers online services, visit Find a Doctor. Use the Advanced Search option and check the boxes for offering My Health Online and Video Visits.

Get step-by-step instructions (PDF) on how to use contactless check-in.

Proxies for adult patients or children age 11 or younger can see the patient's full record as if it was their own. For patients between ages 12-17 or those that extend teen proxy access, proxies will be limited to scheduling appointments and viewing messages, per California state law.

Yes. Parents or guardians can have proxy access to multiple patients (i.e. multiple children). More than one proxy (i.e. two parents) can have access to the same patient's record.

No. Each individual must have a request form on file as part of their electronic health record for privacy reasons. Get more information about proxy access.

Yes, if you have proxy access to the person’s record. Please don't send questions from your own account about family members — their care team will not be able to answer them.

No. Each patient must establish an individual My Health Online account. However, adults can receive proxy access to a spouse or dependent’s account.