Video Visit Questions

Patients join a virtual queue through My Health Online. No appointment needed so getting care is simple and convenient.

Care through On-Demand Video Visits is provided by Sutter doctors, physicians assistants and nurse practitioners who specialize in urgent care, internal medicine, family medicine and pediatrics.

Sign in to your My Health Online account and select “On-Demand Video Visit” under the main menu. If you don’t have an MHO account, you can sign up now.

• Aches and pains
• Allergies and asthma
• Cold, flu and COVID
• Digestive health
• Eye irritation
• Emotional wellbeing
• Skin conditions
• Urinary health for Women

Sutter accepts most insurance. Check with your insurance provider to verify coverage and the amount of your copay, if any.

You must be physically located in California to use this service.

On-Demand Video Visits are available to adults and children ages 18 months – 18 years old. You must have a My Health Online account.

Our clinician may order tests or recommend follow-up care. You'll receive instructions and can view results in My Health Online.

Video Visits are available to: 

• All My Health Online members 18 months or older who live in California
• Teens who have a My Health Online account
• Adult proxies of children 12 years and younger can schedule same-day Video Visits for their child

To cancel an appointment before it begins, sign in to My Health Online, open the appointment details and tap or click the Cancel button.

See our Video Visit Resources for information in different languages.