Find same-day care for everyday health needs. Schedule virtual care or visit a nearby Walk-In Care or Urgent Care.
Find same-day care for everyday health needs. Schedule virtual care or visit a nearby Walk-In Care or Urgent Care.
Make appointments, message your doctor, view test results and more through our digital patient portal and app.
Make appointments, message your doctor, view test results and more through our digital patient portal and app.
From birth plans to breastfeeding, get trusted health advice on how to keep you and your little one healthy.
From birth plans to breastfeeding, get trusted health advice on how to keep you and your little one healthy.
Join our robust physician training programs led by nationally known healthcare leaders.
Join our robust physician training programs led by nationally known healthcare leaders.
Meet your potential at one of the best places to work in CA, as awarded by Forbes and Newsweek.
Meet your potential at one of the best places to work in CA, as awarded by Forbes and Newsweek.
Find same-day care for everyday health needs. Schedule virtual care or visit a nearby Walk-In Care or Urgent Care.
Find same-day care for everyday health needs. Schedule virtual care or visit a nearby Walk-In Care or Urgent Care.
Make appointments, message your doctor, view test results and more through our digital patient portal and app.
Make appointments, message your doctor, view test results and more through our digital patient portal and app.
From birth plans to breastfeeding, get trusted health advice on how to keep you and your little one healthy.
From birth plans to breastfeeding, get trusted health advice on how to keep you and your little one healthy.
Join our robust physician training programs led by nationally known healthcare leaders.
Join our robust physician training programs led by nationally known healthcare leaders.
Meet your potential at one of the best places to work in CA, as awarded by Forbes and Newsweek.
Meet your potential at one of the best places to work in CA, as awarded by Forbes and Newsweek.
Having trouble accessing your health records?
Reach out to the My Health Online support desk at 800-4SUTTER. Support is available Monday through Friday, from 7:00 AM to 7:00 PM.
Please carefully review the instructions on how to sign in that were included in the email you received about your new My Health Online account.
Get help with technical support questions. Available weekdays, 7:00 am – 7:00 pm.
What's Changing?
On November 8, we’ll move from Sansum MyChart to Sutter Health’s secure patient portal, My Health Online (MHO).
A small number will use new login information — we’ll notify you if this applies to you.
Transitioning from MyChart to MHO is one of the most significant changes in bringing Sansum Clinic more fully into Sutter Health. Just like with MyChart, MHO gives you personalized, 24-hour access to your care. You can still:
Your MHO account will be active on October 31, 2025 with limited features. You will be able to view your upcoming appointments and see the information carried over from your MyChart account. You will have full access to your MHO account as of November, 9, 2025. On November 8, 2025, your MyChart account will be view only for health and appointment information, although you can still use it to pay outstanding Sansum Clinic bills.
Your MyChart account can still be used to pay balances for any previous visits and will move to limited features on November 9. All balances prior to November 8 should be paid through your MyChart account.
Your MHO account provides similar to your MyChart account. You should use MHO to schedule appointments, request refills and message your care team.
For most MyChart account holders*, there’s nothing you need to do besides log in to MHO instead of MyChart. All accounts have transferred to MHO. You don’t need to create a new account. Beginning October 31, 2025, you’re able to log in to your MHO account using your old MyChart login ID and password.
*Some accounts may require additional steps to log in. Please see the “Why doesn't MHO recognize my username or password from MyChart?" FAQ above for more information.
Visit MHO or download the mobile app from the App Store or Google Play. You can also select the ‘Sign in’ to MHO button from Sansum’s MyChart login page.
If you have an account established for both organizations, your accounts should be merged. You will log in to MHO using the same username and password that you’ve been using for that account. There may be circumstances where your account was not merged. If you’re unable to log in, contact MHO Help Desk at 800-4SUTTER, option 3.
To request your first refill or renewal after November 8, you’ll need to contact your provider’s office directly—either by phone or through MHO. Before your request can be processed, your provider may need to verify your medication list. Once your provider has reordered the medication, you’ll be able to request future refills in MHO just as you do today—quickly and easily. Refill requests are no longer available through your MyChart account beginning November X.
If a medication isn’t not available to be refilled in MHO, you'll need to contact your provider.
If you don’t have a full patient record in the Sutter system and only used MyChart to access another patient’s information, (called proxy access), your access will need to be reestablished. Visit our proxy access page for more information.
If you have additional questions about MHO and your account, you can contact the MHO Help Desk.
Phone: 800-4SUTTER, option 3. Available weekdays from 7:00 am – 7:00 pm.
Online Chat: If you visit the MHO Help Center, you can use the Chat option to get help with technical support questions on weekdays from 7:00 am – 7:00 pm.
Please note, any outdated information or changes needed to your medical information must be completed by your provider's office.