Sansum My Chart Integration Into MHO 

On November 8, we’ll move from Sansum MyChart to Sutter Health’s secure patient portal, My Health Online (MHO). 

• To access your care information, you’ll log in to Sutter’s MHO.
• You can also download the free MHO app on the App Store and Google Play.
• Most patients will keep their same username and password.

A small number will use new login information — we’ll notify you if this applies to you.

Transitioning from MyChart to MHO is one of the most significant changes in bringing Sansum Clinic more fully into Sutter Health. Just like with MyChart, MHO gives you personalized, 24-hour access to your care. You can still:

• Book appointments - Schedule your appointments or view details of your past and upcoming visits.
• View test results - No waiting for a phone call or letter, you can access your results and your doctor’s comments as soon as they’re available.
• Renew prescriptions - Request any of your refillable medications with just a tap of your finger.
• Message your doctor - Get answers to your medical questions from the comfort of your own home.

Yes. Your care team has full access to your medical records.  

If your care team or health information is incorrect or outdated in your MHO account, please contact your provider’s office to update. 

This might be because it’s already being used in the new system, or it contains certain characters that are not supported.  

Your MHO account will be active on October 31, 2025 with limited features. You will be able to view your upcoming appointments and see the information carried over from your MyChart account. You will have full access to your MHO account as of November, 9, 2025. On November 8, 2025, your MyChart account will be view only for health and appointment information, although you can still use it to pay outstanding Sansum Clinic bills.  

For most MyChart account holders*, there’s nothing you need to do besides log in to MHO instead of MyChart. All accounts have transferred to MHO. You don’t need to create a new account. Beginning October 31, 2025, you’re able to log in to your MHO account using your old MyChart login ID and password.

*Some accounts may require additional steps to log in. Please see the “Why doesn't MHO recognize my username or password from MyChart?" FAQ above for more information.  

Your MyChart account can still be used to pay balances for any previous visits and will move to limited features on November 9. All balances prior to November 8 should be paid through your MyChart account.   

Your MHO account provides similar to your MyChart account. You should use MHO to schedule appointments, request refills and message your care team. 

Visit MHO or download the mobile app from the App Store or Google Play. You can also select the ‘Sign in’ to MHO button from Sansum’s MyChart login page. 

If you have an account established for both organizations, your accounts should be merged. You will log in to MHO using the same username and password that you’ve been using for that account. There may be circumstances where your account was not merged. If you’re unable to log in, contact MHO Help Desk at 800-4SUTTER, option 3.

Yes. Your medical record has been transferred into the new system as of November 9 and your information is available on MHO. However, only 3-5 prior years of information is available. MyChart messages from the last year are available with view-only access. 

Your existing access to another patient's MyChart account will be maintained in MHO if you have a full patient record in the Sutter system. 

If you don’t have a full patient record in the Sutter system and only used MyChart to access another patient’s information, (called proxy access), your access will need to be reestablished. Visit our proxy access page for more information. 

There will be 3-5 years of historical data available in MHO. If you need to access information further back, you can access your MyChart account or contact our health information management department. Printing capabilities for view-only data are still available. 

Yes. In fact, you may have more access to more features than before! You may see some changes in the functionality, but you’ll continue to use MHO similarly to the way you used MyChart. 

To request your first refill or renewal after November 8, you’ll need to contact your provider’s office directly—either by phone or through MHO. Before your request can be processed, your provider may need to verify your medication list. Once your provider has reordered the medication, you’ll be able to request future refills in MHO just as you do today—quickly and easily. Refill requests are no longer available through your  MyChart account beginning November X.

If a medication isn’t not available to be refilled in MHO, you'll need to contact your provider. 

Messages from your MyChart account created from January 1, 2022 are available in MHO as view-only. Responses to providers will need to be written in a new message. Your provider will be able to see your old message in the new system. 

No. You’ll need to reestablish any of your communication preferences in MHO under “Communication Preferences” or at your provider's office.

You'll be able to schedule appointments in the MHO the same way you have through MyChart. You may notice that there are expanded booking options based on what you want to schedule. 

If you have additional questions about MHO and your account, you can contact the MHO Help Desk.

Phone: 800-4SUTTER, option 3. Available weekdays from 7:00 am – 7:00 pm. 

Online Chat: If you visit the MHO Help Center, you can use the Chat option to get help with technical support questions on weekdays from 7:00 am – 7:00 pm.

Please note, any outdated information or changes needed to your medical information must be completed by your provider's office.