Emmie - AI Assistant Questions

Emmie is a new, AI‑powered chat assistant within My Health Online that helps patients find information, understand content in their chart, and navigate My Health Online using conversational questions. 

If you have access, Emmie appears on the My Health Online homepage after you sign in. There’s no separate app or download.

Emmie can help you navigate My Health Online, answer general health questions, and find or summarize information already visible in your chart — such as notes, results, past visits or messages.

Emmie can’t schedule or cancel appointments, send messages to your care team, diagnose you or replace a provider or care team.

No. Emmie is designed to help patients find information and navigate My Health Online more easily, not replace care teams or support staff. Depending on the situation, Emmie may suggest you schedule an appointment to talk with your care team.

You can use the thumbs‑up or thumbs‑down to provide feedback in Emmie. Follow up with your care team for any health‑related concerns.

Patients with access can submit feedback directly in Emmie using thumbs‑up or thumbs‑down, which is reviewed as part of ongoing improvement.

Call 800-4-SUTTER if you have questions or need support.

No. Emmie can only see information visible to you in My Health Online and follows all existing privacy, proxy and confidentiality rules.

Currently, Emmie can’t access chart information from non-Sutter organizations linked through Care Everywhere.

Yes. Emmie can only see what you can see, so if you have proxy access to another account, Emmie will help you within those same permissions.

No, Emmie chat logs aren’t stored as part of your legal medical record and your provider won’t see them.