Who are Patient and Family Advisors?
Patient and Family Advisors are volunteers who work in partnership with leaders, care providers and staff to collaborate on ways of improving the patient and family experience at Sutter Health. Advisors share their experiences and unique perspectives to help us identify areas where we are doing well and pinpoint opportunities for improvement. Specific activities may include:
- Providing input on practices and policies that patients and families find meaningful and useful in helping them be active partners in their care.
- Sharing insight to provide a fuller picture of the care experience than standard patient and family satisfaction surveys provide.
- Helping identify and implement ways to improve care quality, safety and experience for all patients and families.