My Health Online Terms and Conditions
By agreeing to these terms and conditions, I acknowledge that I am requesting Sutter to release my personal health information, including test results, to my online personal health record and to grant me access to my online personal health record, including the ability to communicate with my healthcare team concerning my health information via the Internet using Sutter's application. I understand that medical clinicians are prohibited by California law from releasing certain test results to me electronically and consequently I may not be able to access all of my health information online in my personal health record. I understand that Sutter reserves the right to limit or discontinue my use of the online patient services if I do not abide by these terms and conditions or at the sole discretion of Sutter.
Summary of Requirements
- e-Messaging should never be used for urgent matters.
- A valid and functional e-mail address must be provided.
- Online ID and password should not be shared with anyone. Use of Sutter's online patient services is for accessing your health information or authorized access to health information of someone in your care.
Use of Online Patient Services
I understand that Sutter's online patient services should never be used for urgent matters.
I acknowledge the anticipated turnaround time for response to electronic messages is 1 to 2 business days.
I understand that I have opted into a service that provides electronic interaction with my clinician. I understand that electronic interaction with my clinician is not recorded but images may be captured to assist in my care. I understand that I am prohibited from recording electronic interaction with my clinician.
I understand that attachments or image captures may be used to assist in communications with a clinician and should not be used as a substitute for in person consultation with a clinician or in lieu of seeking emergency services.
For all urgent matters that I believe may immediately affect my health or well-being, I will, without delay, contact my clinician, and/or go to the emergency department of a local hospital, and/or dial 911.
I understand that my healthcare team may send me secure e-Messages via my account. These messages may contain information that is important to my health and medical care. It is my responsibility to monitor these messages. By entering my valid and functional e-mail address, I have enabled Sutter to notify me of messages sent to my Inbox. I understand that maintaining my current contact information with Sutter's online patient services is my responsibility and I will update my e-mail address on my account as needed.
Contents of Electronic Messages
It is always best for you and your clinician to agree on the type of electronic communication that is most appropriate in your particular case. Using electronic communication for solicitation purposes is prohibited. All Sutter-generated EHR content is subject to state and federal statutes governing the security and confidentiality of health records.
Messages and attachments you send via your online account or images captured via video interaction with your clinician may be incorporated in your permanent health record. Once a message, attachment or image capture is made part of your record, it will be accessible to current and future Sutter staff members who are involved in your care. If your Sutter clinician is out of the office or unavailable to respond, messages sent may be routed to other authorized clinicians within Sutter in order to facilitate a timely response to your request or question. While you may receive Internet e-mail messages notifying you of new messages in your account Inbox, these e-mails will not contain any sensitive health information.
Online ID and Password
I understand that I must create a unique Online Identification (ID) code and password to be used to access my health information or other information requiring an online account. Inquiries and entries that I make will be logged with my identity.
I understand that it is extremely important that I keep my Online ID and password to my account completely confidential. If at any time I feel that the confidentiality of my password has been compromised, I will change it by going to the Password link on the applicable Site. I understand that Sutter takes no responsibility for and disclaims any and all liability or consequential damages arising from a breach of health record confidentiality resulting from my sharing or losing my password. If Sutter discovers that I have inappropriately shared my password with another person, or that I have misused or abused my online access privileges in any way, my participation may be discontinued by the Sutter without prior notice.
I understand that I must not share my Online ID and/or Password with any other website, party, or vendor (for example, a mobile app or website that collects and displays health information). In doing so, I hold myself accountable for any interaction this has between My Health Online and the 3rd party and do not hold Sutter or its affiliates liable for my personal information and/or patient information for being accessed by the 3rd party and what they do with this information.
Verification of Identity
I understand that my enrollment is contingent on verification of my identity, as Sutter deems appropriate. This may include verification in person or other means.
Deactivation of My Account
I understand that my account(s) may be deactivated upon my request or at the discretion of Sutter for failure to meet and follow these Terms and Conditions.
Our Health Information
All health-related information provided via our Sites is intended to educate and inform visitors about illnesses and conditions and ways to maintain optimum health. While we try to keep the information as accurate as possible, we disclaim any implied warranty or representation about its accuracy or completeness. The reader assumes full responsibility for using the information on this site. Sutter is neither responsible nor liable for any claim, loss or damage resulting from the use of information on this site. Information on Sutter's Web Site is not intended to diagnose personal physical conditions and is not a substitute for consultation with one's own personal clinician or in lieu of seeking emergency services. By viewing our Sites’ health information, you are agreeing to the following terms and conditions.
Our health-related information is derived from three sources:
- Our Sutter aligned physicians and medical experts — Information posted on the Sites, such as our preventive health guidelines, have been reviewed and approved by clinical leadership groups within the Sutter network.
- Our affiliation with HealthWise — The bulk of our health information and education material is provided by HealthWise. You can learn more about the HealthWise Knowledgebase by visiting their web site, www.healthwise.org
Links to Outside Web Sites
Sutter's Sites have numerous links to outside Internet pages, which might have information on health topics of interest to you. Sutter, however, does not sponsor or endorse any of these Web sites, nor does Sutter make any guarantee, warranty or representation regarding the accuracy of the information contained on the Web sites. In addition, Sutter has no control over the privacy or security practices of external Web sites. The user should read and understand the policies of all Web sites with respect to these practices. These links are provided for your general information and education only, and should NOT be relied upon for personal diagnosis or treatment. If you have questions, please contact your clinician.
Our Physician Referral Feature
Our physician referral feature is intended to help visitors to our Web site learn about physicians who are on the active medical staffs of Sutter-aligned hospitals, or who are members of Sutter-affiliated medical groups. The information on each physician in our referral feature is provided by that physician, via the records maintained by the hospital medical staff or the medical group. The information is updated on a regular basis. For more details, the Web visitor is encouraged to call the individual physician's office at the number provided on the Web site.
Our Job Search Feature
Our job search feature is intended to help connect visitors to our Sites with employment opportunities at the various Sutter-affiliated organizations. The information on current job openings is provided by each Sutter-affiliated organization and is updated on a regular basis. Each Sutter-affiliated hospital, physician group or service is a separate business and therefore a separate employer, with its own employment policies, wage and salary scale and benefit package. Details of employment with a Sutter affiliate is best determined by contacting that facility.
Sutter’s Sites contain forms for comments, questions and referrals to certain services. These forms make use of technology to send e-mails to certain Sutter staff members who are able to address your needs. These forms should not, however, be used to transmit personal health information or to seek diagnosis for a personal condition. We are not able to respond via e-mail to such inquires.
Who Funds Our Web Site
The Sutter Sites are funded entirely by the operating income of the Sutter network. Please visit the About Sutter Health section to learn more about our status as a non-profit healthcare organization.
We accept no outside funding for the creation or maintenance of our Web site, nor do we accept advertising income in exchange for promotion of any product or service via our Web site.
Who Oversees Our Web Site
The information on our Sites is managed by the Sutter Communications and Marketing Department. Questions, concerns or suggestions can be directed to:
Comments or questions will be routed to the appropriate individual within Sutter. You can also contact us via U.S. mail at:
2200 River Plaza Drive
Sacramento, CA 95833
General Terms and Conditions
I agree to not upload any attachments which violate any copyright laws, international or otherwise, or attach images which depict pornography or any material deemed in any manner illegal or unauthorized by state or federal laws or regulations and are not related to my own personal clinical care except for those for which I have legal proxy access.
I hereby agree to hold harmless Sutter, Clinicians under contract to a Sutter Health affiliate, herein known as the "Service Provider," and their shareholders, affiliates, officers, directors, employees, and agents for, from and against any claim, loss, liability, cost and expense (including, without limitation, costs of investigation and reasonable attorneys' fees), directly or indirectly relating to, resulting from or arising out of any action or failure to act arising out of this Agreement, including but not limited to those resulting from messages that I fail to read in a timely manner, regardless of whether or not it is caused in part by Sutter or its officers, directors, agents, representatives, employees, successors and assigns.
These terms and conditions shall be construed in accordance with, and shall be governed by, the procedural and substantive laws of the State of California. In the event any term, provision, interpretation, or application of these terms and conditions is deemed to be invalid, inoperable, or unenforceable for any reason, I agree and understand that only that term, provision, interpretation, or application be rendered invalid, inoperable, or unenforceable, such provision or portion thereof shall be construed or rewritten as to permit its applicability and enforceability to the full extent deemed permitted by law, and the remaining terms, provisions, interpretations, and applications shall not be affected and shall remain effective and fully enforceable.
I understand that my account(s) may not be available to me at all times due to unanticipated system failures, back-up procedures, maintenance, or other causes beyond the control of Sutter. Access is provided on an "as-is as-available" basis and Sutter does not guarantee that I will be able to access my account at all times. During times when my account is unavailable, other communication methods (e.g., telephone) should be used to contact Sutter.
I understand that Sutter takes no responsibility for and disclaims any and all liability arising from any inaccuracies or defects in software, communication lines, the virtual private network, the Internet or my Internet Service Provider (ISP), access system, computer hardware or software, or any other service or device that I use to access my account.
Effective Date: 07/21/2017